A self-portrait at a nearby park.
About Me
My current role is primarily Tier 1 and some Tier 2 support for an organization with about 100 users.
To date, I earned my CompTIA A+ and Network+ and Security+, passing all tests on the first attempts. I previously earned the CompTIA IT Fundamentals.
Nearly all my work history involves working with customers and co-workers so I’ve developed many soft skills involving working as a team member, as a leader and/or independently. I can utilize a variety of communication methods and use empathy to improve a situation or provide assistance. Additionally, with my critical thinking, attention to details, adaptability, and desire to learn and grow, I can be an asset to any organization.
Scroll down to see more about my skills and work history below.
Programming languages I’ve been learning:
JavaScript
Python
Web development, including HTML, CSS.
I also learned new website building methods to make this site.
Technical Environments:
Windows 10 & 11, familiar with Mac
Microsoft Office/ Office365
Google Services (Gmail, Drive, Calendar, etc)
Supporting SaaS tickets
iOS, iPhone
Android, Google Pixel
Certificates
Receive and resolve tickets in a timely fashion.
Provide support for an EMR SaaS vendor, communicate to vendor support on behalf of users.
Windows Domain and Active directory.
Keep hardware and software update using available tools.
- Support direction of the head coach by executing practice plan
- Verbally explain to athletes how to improve their performance after each attempt
- Utilize photography skills and social media to help promote the club
- Led video production for competition in virtual meets
- Photograph inventory and upload images using Google Pixel 3A XL
- Use personal iPhone for select photography tasks, including posting photos to Facebook page
- Acquire and maintain equipment and software utilized for photography
- Use Windows 10 desktop for all computer based tasks and Google based productivity suite
- Use Adobe software for editing employee photos
- Print window stickers for used inventory and update digital borders on photos
- Use Snapcell to capture marketing video content
For links, please visit the Contact page.
Of course, I have a longer job history than the 3 specific jobs named above. Below are shorter summaries of some of my older job experiences.
~ Working for Imagination Station in Ohio, I learned how to do semi-scripted mini demonstrations and longer-form, seated audience shows. I would learn things on the day or in the moment to be able to repeat for guests as they stepped up. As any guest may be of any age, I learned how to improvise to the understanding of the guest. By the time of my departure, I learned all 5 long-form shows, which was a professional achievement for the organization.
~In doing school pictures, I learned how to provide a good experience for people who may not want their photo taken. By providing an enjoyable or tolerable experience, I’d get good or great expressions from the student or staff member. I used all equipment provided by the company, including DSLR cameras, Windows laptops, specially programmed keyboards and proprietary software. I could operate solo on-location or as a member of a team. I would also help train people and provide guidance.
~Shortly after graduation from college, I got a lab technician job at a photography studio and printing business. I worked in the lab, processing film and printing from film and digital files. As I stayed on, I also became a photographer for portraits. While working there, I’d often problem-solve for technical things. I would also fix the Fujitsu photo printer as needed, tend to it’s functional needs. I would look up solutions in manuals and occasionally call tech-support for directions to fix it.
Ohio Institute of Photography and Technology – Dayton, OH
Associate of Applied Science in Photographic Technology